I noticed the same thing, and I do hope you are right and they will cover it in the training. That is Customer Service 101 really, you have to be willing to give out your info to a customer, even when they are unhappy.
Great response though, and especially satisfying coming back so fast!
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Date: 2009-03-05 05:08 pm (UTC)Great response though, and especially satisfying coming back so fast!