(no subject)
Jul. 30th, 2008 04:42 pmYesterday I got a call from my phone company. I had a bill for $17 and something that I still owed. Now, I knew about this bill and was a bit confused about what it was for exactly. I neglected to investigate this yet, but I was going to. Anyway, the woman who called mentioned collection agencies and I really didn't want to get involved in that, so I called my phone company after talking with ![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
loracs to double-check with her on what she knew about the bill. I didn't think it would be any problem to just pay it. I had my debit card ready and it was only $17. The woman answering the phone wanted a three digit number off my bill. Now I didn't have my bill and I couldn't exactly go looking for it. I told her my situation and asked her if there was anything else I could do. She asked me if I knew the amount of my last bill. Now I don't know about you, but I don't run around with the amount of bills in my head. Since I didn't have the bill in front of me, we were left with the same problem. So I said to her, I just want to pay my bill. She said she couldn't process my payment without either the three digit number or the amount or my last bill. I said well can you find my bill its for the phone number I was caling on. Just apply my payment to my account. According to her she couldn't do anything without the three digit number. I'm boggled. What exactly do they think I could do that would damage anything? I'm not taking any money out of the account. I'm putting money in, for crying out loud. Do you know that I couldn't pay my bill over the phone? They are perfectly happy to threaten me with collection agencies, but won't take my money when I'm freely offering it. Ridiculous!
loracs to double-check with her on what she knew about the bill. I didn't think it would be any problem to just pay it. I had my debit card ready and it was only $17. The woman answering the phone wanted a three digit number off my bill. Now I didn't have my bill and I couldn't exactly go looking for it. I told her my situation and asked her if there was anything else I could do. She asked me if I knew the amount of my last bill. Now I don't know about you, but I don't run around with the amount of bills in my head. Since I didn't have the bill in front of me, we were left with the same problem. So I said to her, I just want to pay my bill. She said she couldn't process my payment without either the three digit number or the amount or my last bill. I said well can you find my bill its for the phone number I was caling on. Just apply my payment to my account. According to her she couldn't do anything without the three digit number. I'm boggled. What exactly do they think I could do that would damage anything? I'm not taking any money out of the account. I'm putting money in, for crying out loud. Do you know that I couldn't pay my bill over the phone? They are perfectly happy to threaten me with collection agencies, but won't take my money when I'm freely offering it. Ridiculous!