Grrrr

[stonebender]

Anybody know the way to get to a person at Yahoo's support? I'm mightily annoyed at them right now. About a month ago, I either screwed up my Yahoo account or it was hacked. My Yahoo account ID used to be: GuyWT. I have a lot of trouble with keeping track of my passwords etc. So, I use Norton Utilities password manager. I'm not sure how it happen but my password (in Norton Utilities, I think) got changed when I tried to log-on Yahoo kept telling me that my ID or my password were incorrect. After some triple and quadruple attempts at trying all the variations of password and online name I use, I gave up and tried to get a new password. I got the place where they ask for your city, ZIP code and birthday to confirm your identity before they send you a new password. All went well, I got my new password used it to get to the account management area and restored my old password because it's one that I can remember relatively easily.

The next day, I tried to log-on to my account. So, I could change some lists I was on and found out I couldn't log-on again. I was sure I was using the correct password (after all I had just changed it the previous day). Anyway I made several attempts with all the different combinations of account name and password with no results. Again, I applied to get a temporary password, but this time I received an error message that said the information in my Yahoo account didn't match what I gave them. Now the information they want is my birth date, city I live in and ZIP code of the city I live in. Not exactly things I'm likely to forget and yet the information I know is correct somehow doesn't match what Yahoo has for me. I went ahead and started a new account, but since I can't get into my old account I'm unable to a unsubscribe from mailing lists that I am on. I don't want to subscribe to the same mailing lists with my new account unless I can unsubscribe my old account. I sent e-mail to Yahoo several times with no response except to ask me how satisfied I was with their support services. Given they hadn't answered my question, they rated poorly. I really don't know what else to do. I would like my old account back, but that isn't utterly necessary. I would like to cancel my mail from the old account so I can resubscribe using my new account and be able to manage the lists. Any suggestions?

Comments

[kshandra]

I have a friend who works at Yahoo, albeit not in support. I'll ping him and see if he can't get you pointed in the right direction.

[stonebender.livejournal.com]

That would be great! Thank you very much.

[jemstone.livejournal.com]

I can't do much for you on this, honestly, because a good amount of our support crew are in India and you won't get very far with them, as they used canned responses to reply to e-mails.

However, you might try calling 408-349-5172 during business hours and ask if you can speak to a live person about your issues, as the e-mail route is getting you nowhere.

I'm not 100% sure if it will work, but that is supposed to be the number for Customer Care.

-JEM

[stonebender.livejournal.com]

Thanks for the pointer.

[jemstone.livejournal.com]

In the event that 5172 doesn't work, I may have the numbers reversed, and it might be 1572. This is what I get for being away from work for a week.

-JEM

[stonebender.livejournal.com]

I just wanted to let you know that I did get my Yahoo account straightened out. Thank you for your assistance.

[stonebender.livejournal.com]

With jemstone's assistance in getting a live person, I managed to get my Yahoo account straightened out. Thank you for your help.

hallo

[(Anonymous)]

dun dun dun it's joannie your worst nightmare!aka; serene's niece!bwa ha ha ha ha ha!

Re: hallo

[stonebender.livejournal.com]

Hey you! How ya doing? You're no nightmare! We're buddies right?