![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
stonebenderAnybody know the way to get to a person at Yahoo's support? I'm mightily annoyed at them right now. About a month ago, I either screwed up my Yahoo account or it was hacked. My Yahoo account ID used to be: GuyWT. I have a lot of trouble with keeping track of my passwords etc. So, I use Norton Utilities password manager. I'm not sure how it happen but my password (in Norton Utilities, I think) got changed when I tried to log-on Yahoo kept telling me that my ID or my password were incorrect. After some triple and quadruple attempts at trying all the variations of password and online name I use, I gave up and tried to get a new password. I got the place where they ask for your city, ZIP code and birthday to confirm your identity before they send you a new password. All went well, I got my new password used it to get to the account management area and restored my old password because it's one that I can remember relatively easily.
The next day, I tried to log-on to my account. So, I could change some lists I was on and found out I couldn't log-on again. I was sure I was using the correct password (after all I had just changed it the previous day). Anyway I made several attempts with all the different combinations of account name and password with no results. Again, I applied to get a temporary password, but this time I received an error message that said the information in my Yahoo account didn't match what I gave them. Now the information they want is my birth date, city I live in and ZIP code of the city I live in. Not exactly things I'm likely to forget and yet the information I know is correct somehow doesn't match what Yahoo has for me. I went ahead and started a new account, but since I can't get into my old account I'm unable to a unsubscribe from mailing lists that I am on. I don't want to subscribe to the same mailing lists with my new account unless I can unsubscribe my old account. I sent e-mail to Yahoo several times with no response except to ask me how satisfied I was with their support services. Given they hadn't answered my question, they rated poorly. I really don't know what else to do. I would like my old account back, but that isn't utterly necessary. I would like to cancel my mail from the old account so I can resubscribe using my new account and be able to manage the lists. Any suggestions?
The next day, I tried to log-on to my account. So, I could change some lists I was on and found out I couldn't log-on again. I was sure I was using the correct password (after all I had just changed it the previous day). Anyway I made several attempts with all the different combinations of account name and password with no results. Again, I applied to get a temporary password, but this time I received an error message that said the information in my Yahoo account didn't match what I gave them. Now the information they want is my birth date, city I live in and ZIP code of the city I live in. Not exactly things I'm likely to forget and yet the information I know is correct somehow doesn't match what Yahoo has for me. I went ahead and started a new account, but since I can't get into my old account I'm unable to a unsubscribe from mailing lists that I am on. I don't want to subscribe to the same mailing lists with my new account unless I can unsubscribe my old account. I sent e-mail to Yahoo several times with no response except to ask me how satisfied I was with their support services. Given they hadn't answered my question, they rated poorly. I really don't know what else to do. I would like my old account back, but that isn't utterly necessary. I would like to cancel my mail from the old account so I can resubscribe using my new account and be able to manage the lists. Any suggestions?
